FAQs

Itsyourview is an online research community that has been created by Creston plc insight companies ICM Research, Marketing Sciences, MSTS and CML. Instead of the more traditional interviewing techniques like telephone and in-street interviewing the Itsyourview panel is purely internet based enabling people to provide their opinion on a wide range subjects, such as new products and current social or political issues. (See What happens to my answers?)
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Can I join and how does it work?

If you're a UK resident aged 16 or over and are not employed by or otherwise affiliated with Creston Group companies, you can register to join the Itsyourview online Panel. Your personal details are completely confidential and will never be passed to any third party. (See What is the information used for?) For each survey you complete in full you will be paid. (See "How much do I earn for each survey?")
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Do I need to register?

Completing the registration process tells us that you have "opted-in" to receive emails regarding upcoming surveys.
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How much does it cost to register?

Registration is free! Itsyourview do not charge for joining, there are NO annual membership or administration fees.
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Do I have to do all the surveys?

Participation in Itsyourview surveys is entirely voluntary, you can complete as many or as few surveys as you want, although the more times you take part the more money you can earn.
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How many surveys can I do?

You can participate in as many of the surveys we send you as you like, (though each survey can only be completed once), whenever you like, provided you are eligible to participate. However, different surveys run for different lengths of time, so it's best to participate early to avoid disappointment: once a survey is closed or enough people with a certain profile have completed a survey, it can no longer be completed.
There is no set amount of surveys you receive in any given time period. Suitable panellists are selected at random for a survey, so you may receive many in quick succession or similarly you may go a while without receiving one.

What should I do if I can't access a survey?

If you can't access a survey for any reason (if getting security warnings from your browser, or being asked for authentification information, for example), then try pasting the link to the survey directly into your browser. If that doesn't help, then please send us an email stating which browser you were using and a copy of the link you were trying to access.

How do I register?

Simply click the new member registration and follow the on screen instructions. The registration process is easy and will only take a short time to complete.

What is the information used for?

All surveys are conducted under the Market Research Society code of Conduct. Survey results are used for research purposes only and your details are never passed to any 3rd parties and you will not receive any communication from 3rd party organisations as the results are only ever presented as average scores e.g. 8 / 10 people in the UK are happy in the current job. (See "What happens to my answers?")

What happens to all my answers?

Your answers will be pooled with all the other responses to the survey and analysed as average scores, often these results are published in the national press or reported on current affairs programmes.

How much do I earn for each survey?

The amount you are paid for each survey will depend upon the average length of time it takes to complete the questionnaire; Typically Itsyourview pay £1 for every 5 minutes you spend completing online surveys, provided the survey is completed accurately and in full, and takes an acceptable amount of time to complete (based on the average length of completion time.)

What does my online account do?

This will show you how many points you have accumulated per survey, the total points paid out so far and your current balance, where 1 reward point = £1. Please note that points accumulated by completing a survey are accredited to your online account once that survey is closed, which can take as little as 1 day or as long as 3 months, as different surveys run for different lengths of time.

When Will I be paid my money?

Once you have accumulated 50 points we will send you a cheque for £50 at the next payment date. Thereafter, with each 50 points you accumulate we will make a further payment of £50.

Payment dates: Please note that payment will only be made when your account has reached a minimum of £50.

The payment process works as follows:

If on the 29th of September your account shows £48 and on the 3rd of October your account shows £53, your payout of £50 will be actioned at the end of October and paid to you within two weeks of the date actioned.

Please also note that your reward account will only be credited with points earned on a survey once that survey is closed. This might be after as little as 1 day, or as long as 3 months, as different surveys run for different lengths of time.

How do I close my account / unsubscribe?

You can close your account at any time by clicking the "unsubscribe" button once you have entered your account.

Can I change my details?

Yes of course, by visiting the "Update Details" within the "Your Account" sections.

Who is eligible to be entered into the monthly prize draw?

Members who ultimately screen out of a survey; either as a consequence of us having already fulfilled our requirement for a similar profile of participant or simply not meeting the eligibility criteria for a particular survey. Entry is not granted for those who fail due to one of the inbuilt quality control checks.

How many prizes will there be for the monthly prize draw?

There will be 2 prizes of £250 each.

When will the prize draw take place?

The prize draw will take place on the second Monday of each calendar month.

If I win the prize draw how will I be notified and when will I receive my prize?

Winners will be notified by email and the names of the winners will also be posted on the Itsyourview website. Winners will receive their prize within 4 weeks of the draw taking place.

If I win the prize draw in what format will I receive my prize?

Prizes will be sent as a cheque .